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Step by Step Guide to Returning your Goods

At Love Skirting, we understand that from time to time, you may purchase a product that doesn’t quite fit your requirements. Therefore, if you wish to return your goods, we are more than happy to accept these on the basis that they have not been fitted, cut, or used in any way. These will need to be returned in the original condition that you received them. You will be required to arrange the return yourself. We recommend using www.interparcel.com to find which option will be best for the return.

Due to our products being made to order, there is a 30% restocking charge on all returns which will be deducted from the refund, and we are unable to refund the original delivery charge. We require items to be returned within 14 days from the day of requesting your return, to be able to accept the goods.

1. Package item(s)
Please make sure the item(s) are in their original condition and securely packaged. Your completed returns form should also be included within the packaging.

2. Print the Return Label
Print the return label that has been provided by your courier and attach this to the boxes. Please make sure the label is attached securely with any barcodes being visible so that the courier can scan these with ease and please retain your proof of postage.

3. Be Home for the Collection
Please make sure you are at home for the agreed collection time and date. If you miss the collection, you will be required to rearrange this yourself and you may be charged again.

4. Receiving your Refund

Your refund will be processed by our Accounts Team as soon as the goods have been received by us. The refund will be credited back to the original payment method that you used at the time of purchase. Please note, if you paid for your order using bank transfer, you will be required to send an email to our Sales Team at sales@loveskirting.co.uk containing your bank details so that we can process the refund.

5. Download your Return Form

Please click here to download our returns form. Please make sure this is included within the packaging. If this is not included, it may delay receiving your refund.

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