Help & Contact
Please select the subject below and click for more information.-
Which finish options are your products available in?
Unfinished – Sanded, will require a protective finish.
Lacquered – Golden brown colour, in a satin finish, which offers the hardest wearing protection in our range.
Oiled – Light brown colour, in a matt finish.
Waxed – Medium-brown colour, in a soft sheen finish.
White Primed – A single coat of white primer, this will require additional coats.
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Which oil do you use on your products?
We use Morrells Wood Oil (Matt Finish) which we supply in 1 litre and 5 litre tins.
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Which lacquer do you use on your products?
We use Morrells Lacquer. Supplier details can be provided by the Sales Team if requested.
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Do you provide a fitting service?
We do not provide a fitting service. However, we advise consulting with a fitter before making a purchase.
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Do you provide installation instructions with your products?
The installation instructions must be followed on each individual product listing.
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What is the longest length of Skirting you supply?
Our Pine Skirting can be supplied in lengths of 3.5 metre. All our other timber species can be supplied in lengths of 3.0 metre only.
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What is a Cable Rebate?
A Cable Rebate is a pre-cut section located on the back of Skirting to accommodate for wires or pipes.
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Can I purchase Pine Skirting and Architrave with a White Primed Finish?
Our Pine Skirting and Architrave can only be supplied Unfinished.
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Can I order single lengths of Architrave?
Our Architrave can only be supplied in sets.
Our Single Door Sets contain two pieces at 2.1 metre in length and one piece at 1.0 metre.
Our Double Door Sets contain three pieces at 2.1 metre.
If a longer length is required, you can purchase a length of Skirting in the matching profile and cut it down to size.
Please note one Architrave Set covers one side of a door.
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Do you provide samples on request?
Yes, you can request samples by selecting this option on our product pages.
Please check out our useful step-by-step guide here.
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What is the difference between our Shelves and Window Boards?
The difference between these products is the way they are finished. Our window boards are only finished on 2 surfaces (Top Face and Front Edge) as the fitting surface is not designed to be visible, whereas our shelves are finished on 3 surfaces (Top Face, Front and Bottom).
Window boards: The bottom, back and ends of this product are not sanded or finished with any of the finishing options.
Shelving: The back and ends of this product are not sanded or finished with any of the finishing options.
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Do you supply Handrail End Caps?
We do not supply End Caps. These will need to be sourced independently if required.
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Do I require Wall Brackets to fit my handrail?
Our Pig’s Ear Handrails do not require Wall Brackets.
The number of Wall Brackets required for our Mopstick Handrails will be dependent on the length you have purchased.
All the Wall Brackets listed on our website are compatible with our Mopstick Handrails.
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What is a Tapered Pellet?
Tapered Pellets are designed to conceal screw heads.
Please note, our Tapered Pellets are sold individually and not in packs.
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How do I view technical diagrams on your website?
Technical diagrams can be viewed by using the navigation arrows on the product images.
Our diagrams highlight the dimensions of our products.
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Can I place my order over the phone?
We are unable to process telephone orders. All orders must be placed online on our website.
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Can I amend my order once it has been placed?
Please contact the Sales Team at the earliest opportunity and they will advise whether the amendment can be made.
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Can I request bespoke sizes?
We do not supply custom or bespoke sizes. We are only able to supply the sizes listed on our website.
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What discounts are available?
We currently offer Trade Discount on Individual Solid Oak orders over the value of £2,000.00. This cannot be split across multiple orders. Unfortunately, we are unable to discount our other timber species.
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How do I submit a quote?
Quotes can be submitted using our quote builder function on our website. To add an item to your quote please select the ‘Add to Quote Builder’ option on the product page.
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Do you have a catalogue?
We are currently working on our latest catalogue.
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When will my order be delivered? Delivery times vary across each product range. The current approximate lead time for delivery is 3-11 working days.Existing orders: Please contact our sales team with your order number and we will provide an estimated delivery date.New orders: Please contact our sales team with a screenshot of your basket or a basket reference number starting with “LS” and we will provide an estimated delivery date before you place your order.
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Where can i collect my order? For our collection address, directions & opening times please click here.When placing your order, please ensure you select “collect in store” at the checkout.For further information, view our: Collect in-store step-by-step guide
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Where are you located?
For our address, directions & opening times please click here.
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How do I track my delivery? Yes, you will be able to track your delivery.ParcelForce: You will receive an email once your order has been dispatched. This email will contain your tracking reference and the tracking website to use.DX: You will receive an email once your order has been dispatched. If you require the tracking details for your consignment, please contact the Sales Team who will be able to provide this information on the morning of delivery.
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Can I request a different courier to be used for my delivery?
Unfortunately, each of our couriers carry different lengths of timber and therefore we cannot change your order to a different courier.
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Can I update my delivery address once my order has been placed? Yes, this is possible by contacting our Sales Team at the earliest opportunity.Please note once orders have been dispatched, we are unable to update your delivery address.
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Is my order eligible for Next Day Delivery?
Items selected from our ’24 Hour Products’ category are eligible for Next Day Delivery. To qualify, items need to be purchased before 13:00pm.
Please note items ordered before 13:00pm on Friday will be delivered the following Monday.
Please note items ordered on Saturday/Sunday will be delivered the following Tuesday.
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Which courier will be delivering my order?
All orders are delivered by ParcelForce, XDP or DX.
However, this excludes Sample orders which will be delivered 1st Class via Royal Mail.
Please contact the Sales Team if you require confirmation of the courier, we will be using, to deliver your order.
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Which delivery charge do I select for my order?
If your order contains at least one item that is longer than 1.2 metre in length, you will be required to select ‘Items Longer than 1.2 metre’ as your delivery option.
If your order only contains items up to 1.2 metre in length, you will be required to select ‘Items up to 1.2 metre’ as your delivery option.
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Who do I contact if my order does not arrive?
If your order has not arrived by 18:00pm on the delivery date provided, please contact the Sales Team.
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What happens if I'm not at home?
You will receive an order dispatched email when your order leaves our warehouse, stating which courier is delivering your order, tracking information will be stated in the dispatched email. Please also note, all couriers do not call customers prior to delivery. If you are not at home when the courier attempts delivery, the process for each courier is below:
Dispatched via DX: DX will attempt to leave your parcel in a safe place, at the front or rear of your property (depending on access) or they will attempt to deliver to a neighbour. If they are unable to deliver the parcel at your property or with a neighbour, they will then take this back to the depot and attempt to redeliver on a further date. Redelivery charges will apply for each attempt.
Dispatched via Parcelforce: Parcelforce will take your parcel to the nearest post office, where you will need to collect it from. A calling card will be left at your property with instructions. Please note Parcelforce will not attempt redeliver, leave in a safe place or with a neighbour.
Dispatched via Dpd: DPD will attempt to deliver to a neighbour, if unsuccessful, they will take the parcel back to their depot for a redelivery attempt to your property on a further date. Please note DPD will not leave your parcel in a safe place.
Dispatched via Royal Mail standard: Royal Mail will post through your letterbox.
Dispatched via Royal Mail recorded: Royal Mail will require a signature and if nobody is at home, they will attempt to leave this with a neighbour alongside a calling card which will be posted to your property. If they are unable to leave this with a neighbour, they will leave it at your local depot for you to collect from.
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Who do I contact if my refund has been processed but not yet received?
Please allow up to 3-5 working days for the funds to reach your account. If still not received, you will need to contact your Bank/Building Society for further information.
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Can I make a card payment over the phone?
We are unable to accept card payments over the phone.
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Can I cancel my order?
If you require for your order to be cancelled, please contact the Sales Team at the earliest opportunity at sales@loveskirting.co.uk.
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Can I return my order?
If you wish to return your order, please contact the Sales Team who will be able to advise at sales@loveskirting.co.uk.
As our products are made to order, we apply a 30% restocking charge depending on the reason for return. Postage & Packaging charges are non-refundable unless otherwise agreed.
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When will my return be dealt with?
We aim to action all returns within 10 working days.
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Which payment options are available?
Payment can be made via Credit/Debit Card, PayPal or BAC’s bank transfer.
We accept the following major credit and debit cards: Visa, Mastercard, Visa Electron and Maestro.
If you would like to pay for your order via BAC’s, please contact the Sales Team at sales@loveskirting.co.uk.
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How do I request a refund?
If a refund is required, please contact the Sales Team via telephone or email at sales@loveskirting.co.uk.
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How long will it take for my refund to be processed?
We aim to apply refunds within 10 working days of receipt of the parcel. We will advise you by email as soon as the refund is applied.