The current lead time for orders is 3-21 working days.
Yes, you will be able to track your delivery.
ParcelForce: You will receive an email once your order has been dispatched. This email will contain your tracking reference and the tracking website to use.
Tuffnells: You will receive an email once your order has been dispatched. If you require the tracking details for your consignment, please contact the Sales Team who will be able to provide this information on the morning of delivery.
Unfortunately, you are unable to request for the use of your preferred courier.
If you require for your delivery address to be updated, please contact the Sales Team at the earliest opportunity.
Please note once orders have been dispatched, we are unable to update your delivery address.
Items selected from our ’24 Hour Products’ category are eligible for Next Day Delivery. To qualify, items need to be purchased before 13:00pm.
Please note items ordered before 13:00pm on Friday will be delivered the following Monday.
Please note items ordered on Saturday/Sunday will be delivered the following Tuesday.
All orders are delivered by ParcelForce or Tuffnells.
However, this excludes Sample orders which will be delivered 1st Class via Royal Mail.
Please contact the Sales Team if you require confirmation of the courier, we will be using, to deliver your order.
If your order contains at least one item that is longer than 1.2 metre in length, you will be required to select ‘Items Longer than 1.2 metre’ as your delivery option.
If your order only contains items up to 1.2 metre in length, you will be required to select ‘Items up to 1.2 metre’ as your delivery option.
If your order has not arrived by 18:00pm on the delivery date provided, please contact the Sales Team.
Unfortunately, due to COVID-19 we are unable to process collection orders and can only deliver to our customers. We will update our website accordingly, once collections resume.
Please allow up to 3-5 working days for the funds to reach your account. If still not received, you will need to contact your Bank/Building Society for further information.
We are unable to accept card payments over the phone.
If you require for your order to be cancelled, please contact the Sales Team at the earliest opportunity.
If you wish to return your order, please contact the Sales Team who will be able to advise.
As our products are made to order, we apply a 20% restocking charge depending on the reason for return. Postage & Packaging charges are non-refundable unless otherwise agreed.
We aim to action all returns within 3 working days.
Payment can be made via Credit/Debit Card, PayPal or BAC’s bank transfer.
We accept the following major credit and debit cards: Visa, Mastercard, Visa Electron and Maestro.
If you would like to pay for your order via BAC’s, please contact the Sales Team.
If a refund is required, please contact the Sales Team via telephone or email.
We aim to apply refunds within 3-5 working days. You will receive an email confirmation from us once this has been processed.
Unfinished – Sanded, will require a protective finish.
Lacquered – Golden brown colour, in a satin finish, which offers the hardest wearing protection in our range.
Oiled – Light brown colour, in a matt finish.
Waxed – Medium-brown colour, in a soft sheen finish.
White Primed – A single coat of white primer, this will require additional coats.
We use Morrells Wood Oil (Matt Finish) which we supply in 1 litre and 5 litre tins.
We use Morrells Lacquer. Supplier details can be provided by the Sales Team if requested.
We do not provide a fitting service. However, we advise consulting with a fitter before making a purchase.
We do not provide instructions with any of our products.
Our Pine Skirting can be supplied in lengths of 3.5 metre. All our other timber species can be supplied in lengths of 3.0 metre only.
A Cable Rebate is a pre-cut section located on the back of Skirting to accommodate for wires or pipes.
Our Pine Skirting and Architrave can only be supplied Unfinished.
Our Architrave can only be supplied in sets.
Our Single Door Sets contain two pieces at 2.1 metre in length and one piece at 1.0 metre.
Our Double Door Sets contain three pieces at 2.1 metre.
If a longer length is required, you can purchase a length of Skirting in the matching profile and cut it down to size.
Please note one Architrave Set covers one side of a door.
We do not supply End Caps. These will need to be sourced independently if required.
Our Pig’s Ear Handrails do not require Wall Brackets.
The number of Wall Brackets required for our Mopstick Handrails will be dependent on the length you have purchased.
All the Wall Brackets listed on our website are compatible with our Mopstick Handrails.
Tapered Pellets are designed to conceal screw heads.
Please note, our Tapered Pellets are sold individually and not in packs.
Our Radiator Pipe Covers are sold individually. The price listed is the price per Pipe Cover.
Technical diagrams can be viewed by using the navigation arrows on the product images.
Our diagrams highlight the dimensions of our products.
We are unable to process telephone orders. All orders must be placed online on our website.
Please contact the Sales Team at the earliest opportunity and they will advise whether the amendment can be made.
We do not supply custom or bespoke sizes. We are only able to supply the sizes listed on our website.
We currently offer Trade Discount on Individual Solid Oak orders over the value of £2,000.00. This cannot be split across multiple orders. Unfortunately, we are unable to discount our other timber species.
Quotes can be submitted using our quote builder function on our website. To add an item to your quote please select the ‘Add to Quote Builder’ option on the product page.
We are currently working on our latest catalogue.